Friend of the Court-General Clerk

For Wage and Job Description Details

General Summary

Under the supervision of the Deputy Friend of the Court, performs a variety of clerical tasks involved in the enforcement of domestic relations orders.  Activities include processing mail, preparing case files, entering client and case information into the computer, maintaining enforcement related files and records, and verifying employment and addresses, as well as assist in other areas of the office as required.

Essential Functions
1. Verifies client addresses and, prepares correspondence as directed, and mails documents to employers and parties as indicated.
2. Operates a variety of office machines, such as copy machine, calculator, typewriter, computer terminal or personal computer, and printer.
3. Enters data to log new cases and initiate support reviews; prepares, processes, and copies attendant forms and documents; distributes correspondence; and schedules referee hearings as indicated.
4. Submits request for current client addresses to Parent Locator Service, postmasters, and employers. Enters correct addresses into computer system.
5. Operates a computer terminal to enter, access, and correct client and case information, and processes returned mail.
6. Assists in creating new enforcement case files; enters client personal and case information into the computer; files case documents; and mails questionnaires to clients and employers to verify personal income, and employment information.
7. Logs and files enforcement related court orders, documents, and correspondence. Ensures case files are complete and ready for some court hearings.
8. Provides case and general procedural information to clients, attorneys, and the public in response to routine inquiries over the telephone or in person.
9. Answers and directs incoming telephone calls and schedules appointments as appropriate.
10. May be responsible to generate and distribute medical support enforcement documents and notifications to parties and forward information to caseworkers for enforcement as assigned.
11. Calculates medical expenses due to parties, and notices to insured, insurance carriers, and employers as assigned.
12. Responds to medical support enforcement questions and issues, and remains informed of medical support enforcement system updates and issues as assigned.
13. Sorts and delivers outgoing mail to post office and assists in other areas of the office as required.
14. Retrieves, opens, stamps, and sorts incoming mail; ensures that case numbers are on payments; batches and runs taped totals of checks, money orders, and URESA and/or UIFSA payments for posting by account clerks; and distributes other correspondence to staff as appropriate.
15. Conducts routine reports for show cause hearings as well as Financial Detail Reports and End of the Year Tax Statements at clients' request.
16. Assists clients in answering questions related to Friend of the Court procedures and practices as well as making sure they obtain the proper paperwork to address changes in their current order.
17. Prepares orders for review and approval.
18. Update addresses, name changes, and phone numbers of clients.
19. Sign up clients for appointments with appropriate caseworkers and/or programs.

Other Functions
None listed.
This Iist may not be lncluslve of the total scope of Job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.

Employment Qualifications
Education: High school graduation, or equivalent experience.
Experience: Three to six months of general office experience including on-the-job training in this position. Ability to type and operate a computer terminal and general office equipment.

Ability to communicate effectively orally and writing.
Skills in typing.
Knowledge of office equipment and procedures.
Knowledge of organization or department operations, services and policies.
Ability to multitask and prioritize when waiting on clients and processing paperwork.
Ability to endure regular exposure to clients in various emotional states who may be verbally abusive or hostile.
Ability to sort and distribute incoming information.
Skill in customer service.
Skill in Microsoft Office including Excel and Word.
Knowledge in confidentiality rules, regulations, laws and procedures.

Other Requirements:  A criminal background check is a condition for employment.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this Job description.  The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other Job-related selection or promotional criteria.

FLSA Status:  Non-exempt
Workers' Compensation Code:  8810
Occupational Employment Statistical Code:  53702

Physical Requirements:
(This job requires the ability to perform the essential functions contained in this description.  These include, but are not limited to, the following requirements and working conditions.  Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):
Ability to accurately file confidential court records.
Ability to enter and retrieve information from a computer.
Prolonged sitting while entering data to a computer.
Lifting and carrying binders of documents or other materials.

Working Conditions:
Works in office conditions.

Supply Application and Resume To:
Jamie K. Podoba
Deputy Friend of the Court
255 Clay Street
Lapeer, Michigan 48446

Applications are available at the Office of the Friend of the Court, located in the Count Courthouse/County Complex Building, 255 Clay Street, Lapeer, Michigan, between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.

Application Deadline:  Until filled.